refund and return

At IPTVFLX, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied, we offer a straightforward refund policy.

Refund Eligibility

To be eligible for a refund, you must meet the following criteria:

  • The refund request is made within 7 days of the purchase date
  • The product or service purchased is defective, incomplete, or not as described
  • The product or service purchased has not been used or activated
  • The refund request is made through our customer support team by contacting us at +212672942571 or by sending an email to

Refund Process

Once we receive your refund request, we will review it to determine if you meet the eligibility criteria. If you are eligible for a refund, we will process it within 7 business days.

Refunds will be issued in the same form of payment used for the original purchase. If the original form of payment is not available, we may issue a refund in the form of store credit.

Non-Refundable Products and Services

The following products and services are non-refundable:

  • Customized or personalized products
  • Digital products that have been downloaded or accessed
  • Services that have been provided and completed

Contact Us

If you have any questions about our refund policy or need assistance with a refund request, please contact our customer support team at +212672942571 or send an email to We are here to assist you and ensure your satisfaction with our products and services.